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Mosedimosi Business Training cc
P O Box 3137, Kenmare,
34 Glen Street, Kenmare,
Krugersdorp,
 1745
South Africa
Tel: +27 (0) 11 664 7574
Fax: +27 (0)88011 664 7574

 

Interpersonal and communication skills
 
 
 
With communications playing a central role in the modern organisation today, management and staff need to equip themselves with the tools to become better communicators with stakeholders and among themselves. This programme is designed to benefit people from all levels in the organisation. We identify the vital aspects of human communication within the context of a dynamic organisation. We evaluate the benefits of effective communication, uncover the key skills required and develop methods to assess its effectiveness. The course has a practical focus by which delegates have ample time to assess their current strategies and to compare them against best practices.

  Course outline
  • Specific outcomes

1. Professional communication and interpersonal skills At the end of this module learners will be able to: "Define communication "Know and understand the three different forms of communication "Understand the importance of communication in the workplace "Explain the importance of listening in negotiations "Assess their own communication and listening skills "Know and understand the channels or methods of communication "Understand the communication process "Explain how to identify the needs, wants and expectations of others "Be aware of the barriers to communication "Know the principles of communication "Know what to do to improve their ability to communicate and to "read" people "Plan for improving general pitfalls and weaknesses "Formulate a personal communications strategy 2. Interpersonal skills At the end of this module learners will be able to: "Identify adult, child and parent behaviour and know how to react to these "Identify the importance of good interpersonal relationships in business "Apply the concept of social styles to achieve a deeper understanding of where they, and the stakeholders with whom they interact, have a style match or a style mismatch "Review ways of becoming more versatile and "shifting style" with stakeholders to achieve harmonious working relationships "Link social styles to a better understanding of team members' reactions to pressures "List steps to improve interpersonal relationships in teams "Design an action plan to improve communication in their teams 3. Communicating assertively At the end of this module, learners will be able to "Assess their overall current levels of assertiveness "Explore their assertive communication skills "Explain the concept of assertiveness rights "Describe the spectrum of assertive behaviour "Model assertive, submissive and aggressive behaviour "Rate the frequency/intensity with which they use such behaviours "Apply these skills in the performance management system "Describe how to deal with difficult people "List the basic strategies for assertive behaviour "Solve a variety of problems using an assertiveness technique "Apply assertiveness skills to giving and receiving of criticism 4 . To communicate is to negotiate At the end of this module learners will be able to: "Identify the key managers and team-members with whom they must negotiate "Link social styles to a better understanding of people's reactions to pressures "Check their own degree of adult positioning in a negotiation situation "Describe what is meant by negotiation "Understand the basics of negotiation and the importance of negotiation as part of problem solving "Explain the process of setting negotiation objectives "Distinguish between various sources of power "Determine their own level of power in their jobs in general and in negotiation "Describe the ideal negotiator and identify various styles of negotiation "Negotiate performance contracts with staff "Outline a relevant negotiation process "Understand how to determine their negotiable issues and settlement ranges "Understand negotiation strategies and tactics "Describe how to prepare negotiations "Practise their negotiation skills 5. Presentation skills At the end of this module learners should be able to: "Understand the importance of determining a presentation objective "Understand that first impressions last "Identify the target audience "Structure their presentations in a logical manner "Assess their own presentation styles "Understand the principles of public speaking "Explore the concept of "thinking on your feet" "Describe ways of overcoming nervousness "Understand the importance of their own appearance "Put everything together to create a winning presentation

Price depends on whether the course will be facilitated inhouse or as a public workshop. Please contact Cor Faling at tel (011) 664 7574
 
Payment Methods
Internet transfer

 
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Description Interpersonal and communication skills  

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