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Mosedimosi Business Training cc
P O Box 3137, Kenmare,
34 Glen Street, Kenmare,
South Africa
Tel: +27 (0) 11 664 7574
Fax: +27 (0)88011 664 7574


Confidence and assertiveness
Anyone who wants to be successful in business and life as a whole will know that confidence and determination are vital. Confidence is regarded as one of the cornerstones of assertiveness. The ability to be assertive without being intimidating, offensive or aggressive is a key skill in all walks of life. For any business person assertiveness is an essential attainment. In this programme learners will learn how to communicate in an effective, assertive way. Assertiveness is a concept that varies according to cultures and relationships. Its aim is to achieve self-respect and respect for others in relationships and communication.

  Course outline
  • Specific outcomes

The two-day workshop begins with the group discussing the profile of the confident person. Learners identify the nature of confidence and how it shows in them and affects people they know. The presenter discusses the reasons why self-esteem has become such an important intra-personal skill, and how this impacts on career, personal relationships and on company and national success. The idea that self-confidence is an economic need is often new to many learners. Learners have to think of how they see the pictures of their lives and how they choose to "frame" it. Considerable time is spent on exploring the importance of leading a confident and assertive life. Learners then explore six ways of enhancing confidence, including: "committing to the acknowledgement that confidence is important "reviewing how they arrived at their current overall level of confidence "tackling confidence in one specific situation "building overall confidence skills "dealing with stamps and put-downs "monitoring attitudes and tackling loser/victim low confidence attitudes. The learners then look at other ways of becoming more confident. These include: "developing an understanding (and applying a knowledge of) social styles "understanding basic transactional analysis concepts (partly as an aid to using the adult positioning as a way to enhance confidence and assertiveness) "using courtesy as a business strategy, as a basis for assertiveness and as a route to enhanced self-esteem. Learners are introduced to the "pillars of self-esteem": "living consciously "self-acceptance "self-responsibility "self assertiveness "living purposefully "personal integrity On the second day, learners are ready to get down to serious work on assertiveness. By then they have already explored three of the four legs of assertiveness (confidence, adult positioning, and courtesy) and so they spend time on the fourth leg, honest, open, direct and appropriate communication. Learners explore the concept of assertiveness rights and review the many situations in which assertiveness is an extremely effective behaviour - in business and in one's personal life. They role play submissive behaviour, aggressive behaviour and assertive behaviour, rating themselves on questionnaires and discussing personal examples as they go along. The facilitator then goes through various assertiveness principles and techniques, with strong emphasis on assertiveness on the job. She/he demonstrates how assertiveness is more than words and learners discuss assertive body language. Specific outcomes Confidence At the end of this day, the learners will be able to "Define the concept of self-confidence "Explain how confidence affects one's life and one's working career "Understand the concept of emotional intelligence "Demonstrate and experience six techniques of enhancing self-confidence "Look at their life's picture "Determine their own life's alphabet "Explore and accept their social style as a way of enhancing confidence "Consider basic transactional analysis concepts as a way to explore and enjoy parts of their personalities "Use adult positioning to enhance confidence "List, explain and rate him/herself on Nathaniel Brandon's "six pillars of self esteem" Assertiveness At the end of this day, the learners will be able to "Assess their overall current levels of assertiveness "Explore their assertive communication skills "Explain the concept of assertiveness rights "Describe the spectrum of assertive behaviour "Model assertive, submissive and aggressive behaviour "Rate the frequency/intensity with which they use such behaviours "Describe how to deal with difficult people "List the basic strategies for assertive behaviour "Solve a variety of problems using an assertiveness technique "Apply assertiveness skills to conflict management "Apply assertiveness skills to giving and receiving of criticism

Price depends on whether the course will be facilitated inhouse or as a public workshop. Please contact Cor Faling at tel (011) 664 7574
Payment Methods
Internet transfer

Description Confidence and assertiveness 

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