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Mosedimosi Business Training cc
P O Box 3137, Kenmare,
34 Glen Street, Kenmare,
South Africa
Tel: +27 (0) 11 664 7574
Fax: +27 (0)88011 664 7574


Supervisory development programme
Our Supervisory Development Programme (SDP) provides supervisors with the essential skills, knowledge and techniques to become effective supervisors and leaders. The programme will allow delegates to significantly improve the performance, motivation and quality of work delivered by them and their people. All the modules listed below are half-day modules and you may select any number of modules that suit the needs of your group.

  Course outline
  • Specific outcomes

1. Professional communication and interpersonal skills At the end of this module delegates should be able to: "Understand the importance of communication "Evaluate their listening skills "Understand applications of professional communication "Understand the image they portray through non-verbal and verbal communication "Do a self-assessment in terms of their own image "Identify the importance of good interpersonal relationships in business "Apply the concept of social styles to achieve a deeper understanding of your communication strengths and weaknesses "Review ways of becoming more versatile and "shifting style" with your people to achieve harmonious working relationships "Link social styles to a better understanding of team members reactions to pressures "List steps to improve interpersonal relationships in teams "Design an action plan to improve communication in their teams 2. The confident and assertive leader At the end of this day, the delegates will be able to "Define the concept of self confidence "Explain how confidence affects one's life and one's working career "Understand the concept of emotional intelligence "Demonstrate and experience six techniques of enhancing self confidence "Look at their life's picture "Determine their own life's alphabet "Explore and accept their social style as a way of enhancing confidence "Consider basic transactional analysis concepts as a way to explore and enjoy parts of their personalities "Use adult positioning to enhance confidence "Assess their overall current levels of assertiveness "Explore their assertive communication skills "Explain the concept of assertiveness rights "Describe the spectrum of assertive behaviour "Model assertive, submissive and aggressive behaviour "Rate the frequency/intensity with which they use such behaviours "Describe how to deal with difficult people "List the basic strategies for assertive behaviour 3. Effective team management At the end of this module delegates should be able to: "Describe leading as a core responsibility of managers "Identify four dimensions of the leadership role "Understand two core principles of management : care and growth "Explain the principles of situational leadership "Identify four styles of leadership "Pinpoint where to apply the different styles of leadership "Identify new ways of motivating their staff "Pinpoint differences between satisfiers and motivators "Explain how to build an effective team "Review their own role in the team "Explain the level of diversity in their teams "Understand the principles of diversity management 4. Planning and organising At the end of this module delegates should be able to: "Describe planning as a core responsibility of sales management "View targets and goals as long and short term plans "Understand planning as a daily activity "Coach their subordinates to plan "Identify six types of plans "Review their own use of different types of plans "Outline the activities of planning "Apply the planning process to a relevant situation "Develop objectives to create a plan for action "Describe organising as a core responsibility of sales management "Review own organising skills "Understand the principles of matching tasks and people "Describe giving instructions effectively "Apply the delegation principles to a relevant situation "Highlight how workload must be organised "List organising tools "Review their own priorities "Review their paper processing systems 5. Controlling - bringing plans and actions together At the end of this module delegates should be able to "Describe controlling as a core responsibility of sales management "Link controlling with the other functions of management "Controlling tools for the manager "Identify signs that control structures are weak "Identify four activities of controlling "Apply the

Price depends on whether the course will be facilitated inhouse or as a public workshop. Please contact Cor Faling at tel (011) 664 7574
Payment Methods
Internet transfer

Description Supervisory development programme  

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